Millbrook Family Eyecare at 61 Front Street in Millbrook, New York

Customer Reviews about Millbrook Family Eyecare

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  Not an independent eye doctor... get ready to be pressured into buying glasses from their boutique. I recently visited Dr. Steven Cohen at Millbrook Family Eyecare for an updated prescription, including a PD, as I needed to purchase specialized glasses for a sport a participate in which required an updated prescription and pupillary distance ("PD"). Generally the experience was fine, the receptionist was polite and helpful, the wait time reasonable, and both the doctor and his assistant were pleasant. I also had the benefit of learning my eyesight had improved to the point where I no longer really need corrective lenses! Unfortunately, all of this goodwill was lost when the doctor sat me down in what appears to be an affiliated / connected optical boutique (I had mentioned maybe keeping glasses to drive at night). When I told Deborah, whom I believe is the optometrist, that I did not intend to purchase a pair of glasses that day she directed my back to the receptionist to pay for my appointment. I asked Deborah for my PD, which I had told the doctor's assistant I needed during the eye exam and she indicated would be provided, Deborah told me that I would only be provided my PD measurement if I purchased a pair of glasses from them. She also got very aggressive about whether I intended to purchase glasses from somebody else, to which I informed her it was my right as someone who had just gone to an independent eye doctor for an exam and prescription. Deborah told me I could have my prescription, but that it would not include a PD, and only she as the optometrist could give me my PD. I told the doctor's receptionist that I would refuse to pay for my appointment and prescription unless I was provided the PD measurement I had specifically stated as one of the reasons for the appointment. Low and behold, Deborah provided me with a prescription including a PD. When I asked how she could do so without taking a measurement, she informed me that it was in fact part of the exam and part of the prescription. Sadly, I will not be going back to Millbrook Family Eye Care, which is unfortunate because most of the experience was quite pleasant.
  September 07, 2017

  by Andrew Garcia

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